Looking for answers? Below are some of the most common questions we get about our security products, delivery, installation, and more. If you need further assistance, contact us here.
Q: Do your security systems come with a warranty?
A: Yes, all our products come with a 12-month manufacturer warranty. Please refer to individual product pages for full warranty terms.
Q: Can your systems be installed by your team?
A: Absolutely. We offer professional installation services throughout Singapore. Our technicians are trained to install CCTV, alarm, and access control systems efficiently.
Q: Can I integrate your products with my existing CCTV or alarm system?
A: In most cases, yes. Our solutions are compatible with many third-party systems. Contact us for a free assessment to ensure compatibility.
Q: Do you deliver outside of Singapore?
A: No. We only deliver to physical addresses within Singapore.
Q: How much is delivery?
A: We offer free delivery for orders above S$100. A flat delivery fee of S$9.90 applies to orders below that amount. Learn more on our Shipping Information page.
Q: How long does delivery take?
A: Standard delivery time is up to 7 business days after payment confirmation. We’ll send you a tracking link once your order is shipped.
Q: What is your return policy?
A: You may return eligible products within 7 days of delivery. Items must be in original condition and packaging. Visit our Return Policy page for full details.
Q: Will you refund the shipping fees if I return a product?
A: We will refund the product cost. Shipping fees are only refunded if the return is due to a fault or defect. Return shipping is typically borne by the customer.
Q: How long does it take to receive a refund?
A: Refunds are processed up to 7 business days after we receive the returned item. You will receive a confirmation email once your refund is issued.
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, PayNow, bank transfers, and Cash on Delivery (COD) for eligible orders within Singapore.
Q: Is it safe to make payments on your website?
A: Yes. All online payments are protected with SSL encryption and secure gateways. Your information is handled with the highest level of security.
If you have other questions, contact us here and our support team will be happy to assist.